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“Can’t Open Norton” Issue: Complete Troubleshooting Guide

“Can’t Open Norton” Issue: Complete Troubleshooting Guide

No matter which operating system you are using, the safety of your system should be your priority. Hence, it is advised to use antivirus software to protect your system from any kind of external and internal attack or malicious activities. Norton antivirus is one such antivirus known to provide full security to your system. This antivirus offers some great features which make it one of the most used one. But, while using Norton, many users have complained that they fail to open Norton on the system. This issue can occur because of different reasons but the issue can be resolved. In this article, we have explained to you how you can fix the “can’t open Norton” issue easily.

Troubleshooting Methods for “Can’t Open Norton” Issue

Method 1: Start the System Again

Restarting your system may help you to resolve the issue easily and open Norton antivirus on the system. All you have to do is to go to the start menu and then choose the power option. Then from the menu, choose the option to restart or reboot the system. Wait for it to start again. Check if Norton is working or not. If not, go to the next method.

Method 2: Temporarily Remove Fast Startup

Now, if you are using windows 10, this method is for you. In this method, you will have to disable the option for fast startup. The fast startup feature can sometimes interrupt the working of the software installed on the system. Follow the steps mentioned below to carry out the process.

  • To start with, you need to open the run window on the screen. You can click on the start icon and then type run in the search box.
  • After this, in the run window, you will have to type control.exe and then hot the enter key.
  • When done, the control panel will open on the system.
  • Now, you need to click on the power option.
  • Under this, look for the option for what the power buttons do, and then click on it.
  • Next, click on the option “change settings that are currently unavailable”.
  • In case the UAC window opens up on the screen, you need to choose the yes option and proceed.
  • Now, you will have to go to the option for shutdown settings and then untick the option to turn on the fast startup box.
  • After this, click on the option to save the changes and then start the system again.

Method 3: Make Sure Norton is Updated

Now, the following method that we suggest to you is to make sure that you are using an updated version of the Norton product. The company releases updates so that the product can be free of errors and also, to make it easier for the users to use it. the steps you need to follow are mentioned below.

  • To start with, you need to open the settings of your antivirus installed.
  • After this, you will have to turn on the internet on the system. You will then have to click on the Settings option and then hover to the Live Update option.
  • Next, you need to let the antivirus find the latest version. When found, let the process complete.
  • When done, you will have to restart your system.

Method 4: Download Norton Power Eraser

The Norton power eraser will view the insights and also scan the system to look for the error and fix all the issues. All the steps that you need to follow are mentioned below.

  • First, you need to visit the official website of Norton or Norton.com/setup. After this, on the website, you will have to look for the power eraser tool. Download the tool on the system.
  • Now, you will have to open the folder that you have downloaded and then click on the NPE.exe file. The tool installation window will open on the screen.
  • You will now have to agree to the terms and conditions. After this, you will have to follow all the on-screen instructions appearing on the screen to complete the installation process.
  • Next, open the tool on the screen and then choose the option to risk.
  • Make sure to choose the option to default scan.
  • Now, if you want to make any changes, you can make them. In the end, start the system again.

Method 5: Installing Norton Product Again

The last method on the list is to install the Norton product again. For this, you will have to uninstall it from the system and then reinstall it. Carry out the process by following all the steps mentioned below.

  • To start with, you need to visit Norton.com/setup and then download the Norton antivirus Remove and Reinstall tool.
  • Next, you need to open the tool by double-clicking on the icon.
  • Now, on the tool window, you will have to choose the option to remove and then click on the Ok button.
  • Once done, you will have to restart your system. Now, download and install the Norton product again.

You may also read: How to fix window update error

To Wind Up

So, with the methods mentioned above, you will be able to fix the “Can’t open Norton” issue. All the methods are doable. If the error persists, you can seek technical help. We hope that the article has helped you.

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